Solutions Architect – Incident Response & Threat Detection

Location: Remote / Travel as Needed

Join a market-leading data security company as a Solutions Architect focused on Incident Response and Threat Detection. This high-impact, customer-facing role bridges technical expertise with business outcomes supporting clients through the most critical stages of their security journey while driving platform adoption and innovation.

Role Summary

As a trusted advisor to both customers and internal stakeholders, you’ll play a pivotal role in integrating security technologies into client environments. You'll guide customers in operationalizing threat detection, overseeing MDR evaluations, and supporting incident escalations. You'll also collaborate across Sales, Product, and Engineering to drive adoption, shape roadmaps, and contribute to customer success strategies.

Key Responsibilities

• Engage directly with customers to ensure successful deployment and operationalization of security and incident response technologies.
• Demonstrate technical leadership by showcasing platform features, running product demos, and leading proof-of-value engagements.
• Guide MDR evaluations, help build incident response frameworks, and align platform capabilities with customer detection and response needs.
• Integrate security products with broader customer ecosystems (e.g., SIEM, EDR, SOAR, identity platforms).
• Develop and deliver technical content including customer workshops, whiteboards, RFP responses, and conference presentations.
• Analyze multi-source telemetry (first-party and third-party data) to identify threats, improve detection use cases, and build remediation strategies.
• Support critical escalations, helping clients understand the scope and root cause of incidents, and develop a response.
• Collect field intelligence and provide feedback to R&D and Product teams to influence roadmap and enhance integrations.