Global Expansion of a Digital Forensic and Incident Response Team

BACK TO CASE STUDIES →

A global cybersecurity tech vendor sought to add an Incident 

Response (IR) capability to its offerings, enhancing its product suite with digital forensic expertise. This required establishing a specialized IR team across key regions: the U.S., Australia, Singapore, and the U.K. The objective was to provide customers with rapid, region-specific forensic support for managing and mitigating cybersecurity incidents.

Global Expansion of a Digital Forensic and Incident Response Team

BACK TO CASE STUDIES →

A global cybersecurity tech vendor sought to add an Incident 

Response (IR) capability to its o9erings, enhancing its product suite with digital forensic expertise. This required establishing a specialized IR team across key regions: the U.S., Australia, Singapore, and the U.K. The objective was to provide customers with rapid, region-specific forensic support for managing and mitigating cybersecurity incidents.

THE
PROBLEM

1. Demand for Highly Specialized Forensic and Incident Response Skills: The vendor faced a shortage of professionals with both forensic expertise and incident response capabilities, essential for handling complex cybersecurity threats across various regions.


2. Region-specific Threat Landscapes and Compliance Requirements: Each location had distinct threat landscapes and regulatory frameworks. The team needed not only technical expertise but also an understanding of region-specific cybersecurity compliance and threat response best practices.


3. Requirement for Cross-regional Coordination: The global nature of cybersecurity incidents required seamless collaboration across time zones and regions. The client needed a team capable of coordinating quickly to ensure e9icient response times, regardless of location.

A white background with green lines on it.

THE
SOLUTION

1. Global Talent Mapping and Regional Targeting: We mapped out top talent pools within each region, focusing on forensic and IR professionals with experience in digital forensics, cyber investigations, and knowledge of local regulatory environments. This targeted approach allowed us to build a team uniquely suited to each market’s demands.


2. Thorough Vetting and Cross-functional Training: Candidates were rigorously screened for both their forensic skills and regional compliance knowledge. To prepare for cross-regional collaboration, we implemented training that emphasized standardized response protocols, enabling cohesive action regardless of geographical barriers.


3. Supportive Onboarding and Continuous Alignment: We facilitated onboarding sessions to align the team with the vendor’s IR strategies and tools, reinforcing communication channels for real-time collaboration on incident response and forensic analysis.

A white background with green lines on it.

Outcome

The newly established global IR team delivered immediate value by:


• Enhanced Regional Threat Management: Team members’ regional expertise improved incident response times, allowing for faster mitigation of local threats.


• Improved Client Trust and Response Speed: With incident response capabilities across key locations, clients saw faster threat resolution, boosting trust in the vendor’s expanded services.


• ELicient Cross-regional Coordination: Standardized training and communication protocols led to seamless collaboration, reducing response times by 30% and ensuring a unified approach to global incident handling.


Our tailored recruitment strategy enabled this cybersecurity vendor to establish a proficient, globally dispersed IR team, enhancing their market presence and providing robust, region-specific incident response capabilities.